Contact Greentown Water Restoration

How do you keep water damage from spreading before help arrives?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• If the water is coming from a pipe or an appliance, close the nearest shutoff valve or the main valve for the house.
• If you have a sump pump, check whether it's running. A tripped breaker or an unplugged cord is worth a look, as long as you can reach it without wading in.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Homes near Wildcat Creek can take on surface water or groundwater after long rains. Note where it's coming in, like a window well or the joint at the base of a wall, so you can show the crew.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What does the person who answers need to know?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Whether the leak has stopped or water is still coming in.
• Whether it's clean water from a supply line or water that came up from a drain.
• If anything stored in the basement is sitting in water.
• Whether this happened overnight or in the last hour.
• Roughly when the house was built. Much of Greentown went up in the 1950s to 1970s, and the age points the crew toward likely trouble spots.
• Whether you've called your insurance company yet, and either answer is fine.
• If the furnace or water heater got wet.

It's fine to guess on any of these, and the crew will confirm the details on site.

What should you expect when the crew shows up in Greentown?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

What's worth knowing about water damage in Greentown homes?

Much of the housing in Greentown dates from the 1950s to 1970s, and plumbing from that time is old enough that corrosion and joint leaks show up. You'll see two story and Victorian homes across Greentown. You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. Heavy rain raises groundwater here, and that can push water through basement floors and walls. If your house still has galvanized pipes, mention it on the call, since they tend to fail at the threaded joints. Share what you know about the house on the call, even if it's a rough guess.

Which areas around Greentown can call this number?

Calls from these Greentown neighborhoods come to the same number:

• Historic Downtown / Meridian Street District · much of it from the 1900s, most with basements
• Willow Glen · built mostly in the 1960s, basements are common
• Hidden Acres · basements are common
• Elliott Estates · much of it from the 1980s to 2000s, basements are common
• Lakewood · basements are common
• Callis Ridge · much of it from the 1990s to 2010s, many with finished basements

We also take calls from nearby Swayzee, Windfall, Converse, Sweetser and Tipton. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do Greentown homeowners ask before they call?

Which company stands behind this page?

Greentown Water Restoration is powered by Indy Roof & Restoration, which Aaron Christy founded in 2018. Its BBB profile shows an A+ rating and accreditation since 2019.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. Aaron talked about water restoration and protecting your home as a guest on FOX59's Indy Now in January 2026. On WISH-TV's Life.Style.Live, the company has talked about its community work, like its yearly back to school backpack giveaway. The number on this page reaches the team any time, day or night.